We currently have 1-2 working day dispatch time on most items.

On average 3~5 business days for our free delivery, after we dispatch your order. This can vary depending on other factors such as rural deliveries and bulk items.

On average 1-3 business days for urban delivery. This can vary depending on other factors such as rural deliveries and bulk items.

Depending on how long it has been since you placed your order it could be a number of places.

The following are estimates...

Less than 1 business day since order - Still to be dispatched or has been picked up by the courier

1-3 business days - picked up by the courier and in transit if not already delivered.

Please check your emails for a tracking email, we also advise to look in the spam folder or promotions tab in your email.

For rural and bulk deliveries please allow 1-2 extra business days on top of estimates above.

If you still have a question or its been longer than 5 business days since ordering pleasecontact us.

This will generally be because your item is waiting to be picked up by the courier, if it has been 2 working days since you ordered and there is still not activity on the tracking pleasecontact us.

These Items are in stock and available at our Auckland base in New Zealand and will be dispatched within 48 - 72 hours of purchase.

We have a couple of options, either we can open an investigation as to where this may have been delivered to, please note this can take up to 10 days, or you could phone your local courier and get an update from them, they can give you more information in regards to your property, where the item was left etc,

Although we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

Please note, if you're waiting on a rural delivery these can be scanned delivered when handed to the rural courier driver, please allow 2 business days if this is the case and contact us if it has been longer than that.

If you have received the wrong product or your item is faulty a free returns label will be emailed to you. You will need to print this label, repackage the item securely and drop it at your local post shop. If you change your mind shipping is non-refundable and you will be required to send it back to our head office at your own cost.

You may be eligible to exchange if your item is un-opened, un-used in original packaging, and in the same condition as you received it within 30 days of ordering. Due to the nature of the adult items we sell, we can't accept returns for change of mind purposes.

The quickest way to exchange an item is to request a refund and place another order. We can issue a straight refund or a credit for you to reorder what you would like once we receive the return.

Please get in touch with our customer service team as soon as you get your item so we can investigate and get the correct item to you ASAP.

Yes, if an item is currently out of stock you can email us and we can place an order for you directly from our supplier. Please note as stated above, items coming from our supplier may take between 4 - 8 weeks to arrive to you.

YES, we do take order for bulk order.

YES, we do offer discounts and specials for bulk orders placed with us.